Jump In – Your Adventure Starts Here!

Front of House Team Member – Sea Lanes Canary Wharf

Location: Canary Wharf, London

Reporting To: General Manager

Hours: Full-time / Part-time (including evenings & weekends)

Age Requirement: Applicants must be 18 or over due to the nature of bar work

Ready to Create Unforgettable Experiences in the Heart of London?

Sea Lanes Canary Wharf is where urban energy meets world-class aquatic experience and our Front of House Team Members are at the beating heart of it all. We’re looking for exceptional, guest-obsessed people who thrive in fast-paced, high-energy environments and want to be part of something genuinely exciting.

Unlike our other venues, Canary Wharf has its own fully operating bar – which means you’ll be doing more than serving food and drinks. You’ll be crafting cocktails, making drink recommendations, and delivering a bar experience that matches the ambition of everything else we do. Whether you’re behind the bar, on the floor, or running the pass, you’ll be making every guest’s visit genuinely memorable.

This is your chance to join a team that’s OPEN. BRAVE. DIRECT. – where your personality, passion, and energy make a real difference every single day.

What Makes Your Day Amazing:

Every shift brings new energy and opportunities to deliver exceptional service as you:

Deliver Outstanding Guest Experiences

• Welcome and greet every guest with warmth, energy, and a genuine smile

• Guide guests through our full food, drink, and venue offering – making confident recommendations

• Take orders accurately and efficiently, ensuring every preference and dietary requirement is noted

• Serve food and drinks to the highest standards – presentation and timing always matter

• Anticipate guest needs and go above and beyond to exceed expectations

• Handle queries, feedback, and special requests with professionalism and care

• Have an eye for opportunity to surprise and delight guests in positive, memorable ways

Work the Bar Like a Pro

• Craft delicious cocktails and drinks to Sea Lanes standards with skill and flair

• Confidently provide drink knowledge and make recommendations to enhance the guest experience

• Take bar orders, deliver drinks, and check in with guests throughout their visit

• Carry out ID checks diligently and comply with all legal requirements relating to the service of alcohol

• Support Bar Backs as and when required to keep service flowing

• Ensure all bar stock and glassware are replenished and available at all times

• Coach and encourage junior team members to grow their skills and confidence behind the bar

• Process bar transactions accurately and be accountable for all transactions handled

Keep the Floor Running Smoothly

• Maintain a clean, organised, and welcoming front of house environment at all times

• Clear and reset tables efficiently to keep service flowing throughout the venue

• Support the kitchen team with timely communication and coordination

• Assist with set-up and breakdown of the venue for daily service and private events

• Ensure all guest-facing areas are clean, presentable, and stocked

Champion Sales & Service Standards

• Confidently upsell menu items, drinks, specials, and venue experiences

• Process payments accurately using our till and card payment systems – be accountable for every transaction

• Stay knowledgeable about our full menu including allergens, dietary requirements, and drink ingredients

• Support private hire events, promotions, and special occasions with enthusiasm and professionalism

• Provide clear, concise communication to teammates at all times to minimise disruption to guests

Uphold Safety & Standards

• Follow all food safety, hygiene, health & safety, and allergy procedures without exception

• Adhere to responsible service of alcohol guidelines and licensing requirements at all times

• Follow all fire safety and health & safety procedures and report any hazards immediately

• Complete daily opening and closing duties as directed

• Be flexible in covering a range of duties across the venue in line with business needs

Our Values Drive Everything We Do:

CUSTOMER FIRST

Customers are at the heart of everything we do. Our aim is to deliver an exceptional customer experience in a safe and inclusive environment.

MAKE IT HAPPEN

We have a ‘can do’ attitude, take ownership for innovation, and consistently provide great service.

OUR PEOPLE, OUR SUCCESS

We work with those passionate about open water swimming and intent on providing world-class experiences.

About You...

More than anything, we’re looking for someone who loves people, brings genuine energy to every shift, and shares our passion for exceptional hospitality – with the bar skills to match:

Your Experience Speaks

• Previous experience in a hospitality, bar, or restaurant environment is essential for this role

• Demonstrable bar experience including crafting cocktails and mixed drinks

• Comfortable working in a fast-paced, high-volume service environment

• Knowledge of food hygiene, allergen awareness, and responsible service of alcohol

• Experience with till and payment systems is a bonus – but we can train you on our systems

Your Passion Shows

• Genuine love for hospitality and delivering experiences that make people smile

• Outgoing, confident, and warm – you connect easily with guests and colleagues alike

• Positive, proactive, and flexible – you embrace every shift with energy and commitment

• Excellent communication and teamwork skills – you lift everyone around you

• A quick learner with the ability to remain calm and perform under pressure

• Pride in your presentation and a can-do attitude, always

• A minimum of 18 years of age, due to the requirement to work with and serve alcohol

What’s in it for You:

Every person makes Sea Lanes Canary Wharf the incredible place it is! Within our energising environment, our talented people work hard – but we make sure there’s plenty of fun too:

• Competitive pay – fair rates that recognise your skill, hard work, and guest focus

• Flexible positions – full-time and part-time roles available to suit your lifestyle

• Supportive team – work alongside people who genuinely care about each other

• Staff perks – discounts on food, drinks, and venue services

• Growth opportunities – develop your skills and build a career in hospitality

• Full training provided – we’ll give you everything you need to succeed

• Real impact – be part of one of London’s most exciting new destinations

Ready to Jump In?

We are OPEN. BRAVE. DIRECT. If you’re ready to bring your personality, passion for hospitality, bartending skills, and genuine care for guests, we want to hear from you!

We believe every person has the right to thrive at work. We’re committed to equal employment opportunity and welcome applications from all backgrounds. Should you require any specific accommodations in the recruitment process, please let us know.

Ready to make a splash? We can’t wait to meet you!